![]() With Salesforce mobile app, OneUnited Bank can: ![]() They are now able to start rebuilding their credit in minutes. This cooperation with Salesforce results in a faster, more personalized service and a true impact on customers’ financial outlook. Representing one of the most-recognized Salesforce customer success stories in financial services, OneUnited Bank aims to help low-income communities pay down their debts and rebuild credit through an intelligent mobile app built on Salesforce App Cloud. This and numerous other cases of companies that use Salesforce for their daily operations show that Salesforce is the best option for non-profits and public services. Robust reporting tools and real-time visibility to track the inquiry status with Tableau.ĭue to these enhancements, the overall case closure rate increased from 82% to 94%, while time spent on work tasks like graffiti clean-up dropped from 45 min to 5-10 min.This allows for on-the-go scheduling and dispatching work orders between office workers. ![]() The whole pool of requests is automatically processed by Service Cloud and routed to Salesforce’s Field Service Lightning, where they are managed by relevant departments.
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